Exchange and return of goods
We are here for you every working day and we try to do our best for 100% satisfaction of our customers.
If any item from your order does not fit, does not suit you, you want to return or exchange the product, follow the instructions below
WHAT DO I DO WHEN I RECEIVED THE WRONG PRODUCT?
We value every order immensely, we try to process it as soon as possible and without errors. If something is wrong with your order, contact our customer support at info@timme.sk and agree on the next course of action.
In the event of an error on our part, all costs associated with returning the product will be refunded.
BEFORE SENDING IT BACK TO US, MAKE SURE THAT:
➛ The product has no tags or labels removed
➛ The product is not damaged or contaminated in any way, for example from make-up / self-tanning cream…
➛ The product is packed in its original packaging
A product that is damaged/dirty/without original packaging or with labels removed will not be refunded.
WITHDRAWAL FROM THE PURCHASE CONTRACT AND RETURN OF GOODS
Goods that you have purchased on timme.sk, timme.cz or www.timmefashion.com can be returned without giving a reason within 14 working days of receiving the goods in accordance with § 1829 paragraph 1 letter a) of Act No. 89/2012 Coll., Civil Code. It is possible to withdraw from the contract by filling in the form that you send together with the returned goods. The deadline for withdrawing from the purchase contract is considered to have been met if you sent the goods with the completed form no later than the last day of the 14-day period. In accordance with § 1837 letter g) of Act No. 89/2012 Coll., the customer cannot withdraw from the purchase contract, the subject of which is:
• sale of goods that are subject to rapid deterioration or perishability.
• sale of goods in closed protective packaging, which are not suitable for return due to hygiene or health protection reasons, and to which this packaging was broken after delivery.
HOW IS THE RETURN OF GOODS PROCESSED?
We know that returning goods that don’t suit you or don’t fit can sometimes be unpleasant, and that’s why we try to make the whole process as easy as possible. The return form can be found further down on this page. After filling out the form, you will receive a confirmation by e-mail with a unique code for returning the shipment and other information related to sending the returned goods to us.
You can send the shipment to us carefree via Packeta
- at one of the delivery points of the Packeta, it is enough to report the unique return shipment code when submitting
• the operator of the delivery point prints the label himself, sticks it on the shipment and gives a confirmation of receipt of the shipment
WITHDRAWAL FROM THE CONTRACT, PROCESSING RETURNS AND REFUNDS
Once the returned goods have been delivered to our warehouse, we have 5-7 working days to process them and the refund will be credited to your bank account within the next 7 days at the latest. You will receive information about the processing of the returned goods by e-mail.
We will refund the purchase price to you within 14 days at the latest to the account you specified. In case of withdrawal from the purchase contract, the costs for the delivery of the goods will not be refunded. In case of unauthorized withdrawal from the purchase contract, the product will be returned to you at your expense. By withdrawing from the purchase contract, the contract is canceled from the beginning.
DO I PAY SHIPPING WHEN WITHDRAWING THE CONTRACT FOR RETURNING GOODS?
We do not offer free returns at this time. Postage is paid by the sender of the shipment and is not refunded by TIMME. To return goods, you can use our unique return code through Packeta. This service is charged in the amount of CZK 69 for the Czech Republic and EUR 2.99 for Slovakia, the shipping amount will be deducted from the total refunded amount.
OUT-OF-COURT DISPUTE RESOLUTION
If you are not satisfied with the processing of your order, the delivered goods or our services, send us a complaint by e-mail to info@timme.sk. If you are not satisfied with the way your complaint was handled or if you believe that we have violated your rights, you can according to Act 391/2015 Coll. to submit a proposal for the initiation of an alternative dispute resolution entity of an alternative dispute resolution entity. You can submit a proposal to us in the manner specified under §12 of Act 391/2015 Coll. The subject (ADR) of out-of-court resolution of consumer disputes between a trader and a consumer is the Czech Trade Inspection or another entity authorized by the Ministry of Industry and Trade, see http://www.mpo.cz/dokument169867.html.
EXCHANGE OF GOODS
We know that returning goods that don’t fit you can sometimes be unpleasant, and that’s why we try to make the whole process as easy as possible. You can find the exchange form below on this page. After filling out the form, you will receive a confirmation by e-mail with a unique code for a free return shipment and other information related to sending the goods to us for exchange.
You can send the goods for exchange to us carefree and free of charge via Packeta
- at one of the delivery points of the Packeta, it is enough to report the unique return shipment code when submitting
• the operator of the delivery point prints the label himself, sticks it on the shipment and gives a confirmation of receipt of the shipment
HOW IS THE EXCHANGE OF GOODS PROCESSED?
Your exchange will be processed within three business days after delivery to our warehouse. Once we process the exchange, we will email you a coupon for the value of the returned goods, which you want to exchange for another size, color or other goods according to your preferences. You will then create a new order for the selected goods on our e-shop and use the coupon at the checkout when paying for the order. Further, everything will proceed as a classic order.
ADDRESS FOR RETURNS OR EXCHANGES:
TIMME s.r.o.
U Golfu 664/117
109 00 Praha 15 - Horní Měcholupy
DO YOU NEED HELP?
If you have any questions or problems regarding your order,
do not hesitate to contact us via e-mail info@timme.sk
We are here for you every working day and we always try to do our best for 100% satisfaction of our customers.
The exchange and return of goods form is available here: